Service OperationYour ICT in safe hands
WE OFFER YOU THE OPPORTUNITY TO OUTSOURCE THE MANAGEMENT OF ALL OF YOUR DAY-TO-DAY ICT OPERATIONS ACCORDING TO YOUR INDIVIDUAL NEEDS. WE OFFER A WIDE VARIETY OF SOLUTIONS – FROM ON-CALL SUPPORT AND MANAGED SERVICE TO A COMPREHENSIVE CLOUD SOLUTION.
- Customer care
- Incident management
- Monitoring
Service Center
The SPIE service centre offers our customers a wide range of services to operate and support the relevant communication solution.
Our maintenance and operating organisation has a long-standing history of success. A cross-divisional service organisation which historically grew out of various business units now takes care of all products, systems and solutions in the field of communications.
With its service centre, SPIE is dedicated to supporting its customers and helping them to create added value specific to their industry.
Our Service Desk is always available for all requests you may have:
- Multilingual (DE / FR / EN / IT)
- Coordination point for incident and problem management
- 24/7 support 365 days a year (regardless of SLA)
Support
Our service centre in Bern provides you with comprehensive solutions round the clock.
Support queries in the event of faults or return material authorisation (RMA):
24h Support Hotline: Tel. 0848 888 644
(CHF 0.12/min. incl. VAT)
or by email to email Support.
Our conTiki – IT Service Management Suite is also available to our contract customers (Login required).
INTERNATIONAL
As part of our international cooperation, our partner GWA Global Workspace Alliance provides a high-quality global service desk at a low cost.
- Four global service centres – UK, Hungary, Germany and Malaysia
- 1st, 2nd and 3rd level support with a dedicated or shared service desk
- Over 500 Getronics service desk agents
- 24/7/365 multilingual support in 20 languages
- 1.8 million tickets per year
